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The player of Greece experienced a technical matter inside the a game title in which a good €fifty wager try caught and you will didn’t result in a reward. Real time chat 1st acknowledged the challenge but failed to go back the brand new currency otherwise offer an alternative test as promised. The newest Grievances Team verified you to definitely a scientific error got taken place and you may called the brand new gambling establishment, and therefore after that credited the newest €50 returning to the brand new player’s balance. The ball player out of Germany got his account prohibited as opposed to then factor. Once our very own input, we were capable improve the athlete to get their profits. Even after more a couple months from inquiries so you can customer service, he encountered constant delays no quality.
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The fresh gambling establishment had answered, apologizing to your decrease and you may verifying the newest closing of the membership plus the reimburse from 50€. The player was asked to incorporate the financial information thru email address for the refund. The player had verified the newest acknowledgment of one’s reimburse and also the closing of one’s membership, thanking the group because of their let. The gamer out of Greece got looking forward to their withdrawal processes getting finished because the 14/step one.
