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We requested additional details from the player regarding the documents provided and extended the response time by 7 days. However, the player did not respond within the given timeframe, leading to the complaint being rejected due to lack of information. The player from Greece had his account blocked, and he had not received the initial deposit back. The Complaints Team reviewed the situation but determined that the issue was related to sports betting and lacked sufficient insight for resolution. The player from the United Kingdom had successfully completed the verification process but faced issues with withdrawing his winnings, as the casino refused to pay him.

Player is forced to use Bitcoin for withdrawals.

The issue was resolved after multiple attempts to verify the withdrawal account, and his winnings were successfully transferred to his bank account. The player from the United Kingdom had requested a withdrawal prior to submitting his complaint. The player’s issue had been with the casino imposing unfair withdrawal requirements and restrictions, which prevented him from submitting his next withdrawal request. The casino eventually acknowledged that this was a mistake and promised to process the player’s withdrawal. The player also had concerns about the casino’s withdrawal limits, which he felt were unfair and made withdrawing winnings difficult. The player confirmed that all his withdrawals had now been processed and the issue was resolved successfully.

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• She had deposited with a debit card and requested a bank transfer, but the casino claimed there was a technical issue preventing this.

The issue remained unresolved as she did not respond to further inquiries from us, which led to the rejection of the complaint. According to our approximate calculation or collected information, Rollino Casino is an average-sized online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. We consider both the casino’s size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

Yes, Rollino has a mobile version that is optimised for smartphones and tablets, ensuring that users can access all features on the go. The shift to mobile gaming has been significant in recent years, and Rollino has adapted accordingly by creating a mobile version that is just as comprehensive as its desktop counterpart. The smooth transition between devices ensures that users can switch from desktop to mobile with ease, maintaining access to all of Rollino’s features. New players at Rollino Casino are greeted with a generous welcome bonus that can significantly boost your initial bankroll. This welcome package typically includes a match bonus on your first deposit and free spins on popular slots. You must wager the bonus and deposit amounts 30, and wager your free spins 40 before you can withdraw any bonus money.

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The casino had requested additional verification in the form of a card photo, which the player initially refused to provide citing privacy concerns. However, after eventually complying with the request, the casino confirmed receipt of the necessary information and approved the withdrawal. The player had since confirmed receipt of her winnings, and the issue was now resolved. The player from Germany had experienced a problem with a withdrawal limit of 500 Euros at the casino, despite having submitted over 12 documents.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The player later informed us that he received his winnings, so we could close this complaint as resolved. After gathering information, we were forced to reject the player’s complaint. The player from Greece had deposited 143€ to Rollino casino via Neteller. The deposit had been confirmed by Neteller but didn’t appear in the player’s casino account balance.

Despite having submitted all required documents, his proof of address, a bank statement, was not accepted. The player had been directed to contact the casino via email, but received no response. Subsequently, his account had been deactivated before he could resolve the issue. The casino had claimed that the player submitted forged documents, which the player vehemently denied. After reviewing the evidence provided by the casino, we found the documents to have been non-genuine. With no counterarguments from the player, we closed the complaint as unjustified.

Despite repeated verification and requests to close the account, the casino demanded bank statements, which the player couldn’t provide since deposits were not made from a bank account. The complaint was resolved after the casino agreed to refund the player’s last deposit, which the player confirmed. The player expressed that while the outcome wasn’t the fairest, it was better than nothing. After completing the wagering requirements of a deposit bonus, she continued playing without an active bonus and won $1400, which was then voided by the casino. She claims that the winnings should not have been affected as there was no active bonus at the time. The complaint was resolved as the casino refunded the money to the player.

From major international promotions to local events, Rollino provides a wide array of betting opportunities for fans of the sport. Rollino Live Racing provides bettors with a dynamic and exciting way to engage with live sporting events. Whether you are a seasoned bettor or a newcomer, the platform offers the tools and data necessary to make the most of each race. Rollino login Rollino Casino offers a range of promotions to keep both new and returning players engaged. Antillephone oversees the Rollino platform, and the Curaçao government granted them a gaming license. They are a respectable company that sets the standard for the iGaming sector by providing players with services that are fair, regulated, and lawful.